Remember that moment during the initial consultation where you promised the clients that you’d always go “above-and-beyond” for them, and that your customer service is probably the best thing since sliced bread?

Did you really mean it when you promised them all those things?

Or do you find yourself waving your contracts in their faces when they require a little bit more of you later?

If you’ve been in business long enough, you’ll find that most days are fun and easy, but others can be draining and demoralizing. At the end of the day, you’re in the service industry. Happy clients is what provides you with longevity in this business and it starts with serving first.

In this episode, we also talk about:

  • What we do when clients ask us to do more than we’re contractually obligated to provide.
  • How do deal with difficult vendors.
  • That one time where the 2nd shooter slept with the groom! (eek!)

We’re still going virtual at the moment, so no drinks for this episode. But we’ll be back in the studio in no time!